Soot is probably the cheapest flight operator available for purchase. IT can offer a one way trip to Singapore for as low as $ 182.
Check it out now:
Got a question?
If you are confused, we have a problem. Take a look at the information below to clear any doubts you may have.
1. Booking
1.1 I've already made a booking. Can I change my destination?
Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.
1.2 Can I change the time or date for my flight?
You can make changes online via the “Manage My Booking” tool on Flyscoot.com, or through our call centre. Standard fees and charges will apply.
For guests who have purchased ScootProtect, please contact our call centre to make any changes. Standard fees and charges will apply.
You may make changes to your booking up to forty-eight (48) hours prior to the scheduled departure of your flight, subject to the following conditions:
- If the new flight is booked into a lower fare class, the fare difference will not be refunded.
- If the new flight is booked into a higher fare class, the fare difference will have to be paid by the guest in order for the change to be processed.
- Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.
1.3 How do I retrieve and view my booking?
You may use the “Manage My Booking” tool on Flyscoot.com to retrieve your booking. This widget is located on the right of each page, below the Flight Search widget. You'll need your booking reference number (PNR) and email address to retrieve your booking. Please use the email address entered when making the booking.
1.4 What is the 12-hour grace period policy?
We understand that in a rush to book, you might make an error or two. To help you out, we're offering a 12-hour grace period where change fees will be waived. However, this will be subject to the following conditions:
- If the new flight is booked into a lower fare class, the fare difference will not be refunded.
- If the new flight is booked into a higher fare class, the fare difference will have to be paid by the guest in order for the change to be processed.
- Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.
1.5 I've already made a booking, but I now need to add a child to my booking. Can I do it?
Unfortunately, you will not be able to, mainly because once a booking is made, we cannot add passengers to it. All new passengers will thus need to be booked separately. However, as stated in our Conditions of Carriage, no infant or child under the age of twelve (12) years on the date of travel may travel on any Scoot flight, or any flight with Scoot’s Airline Designator Code, without an Accompanying Guest*. So if you are planning to travel with at least one child or infant**, please make sure you book them as passengers on your initial booking.
*An 'Accompanying Guest' refers to a paying passenger of at least sixteen (16) years of age, who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance and supervision as required for the guest they are accompanying.
**Please note that the infant ratio is restricted to one infant Guest per Accompanying Guest.
1.6 I'm not sure about my visa requirements for my travel. How can I find out if I need one?
Whenever you travel with Scoot, you'll be responsible for ensuring you meet the visa requirements of the country(ies) you’re travelling to, and we strongly recommend that you seek guidance from the relevant consulates or embassies. There is a handy information tool provided by Star Alliance, but please note that Scoot does not maintain this information, and we will not be responsible for any error. Hence, our recommendation would still be for you to contact the relevant consulate or embassy.
1.7 I’ve purchased connecting flights. Will I need to check-in again in Singapore? Will my check-in bags be checked through to my final destination or will I need to collect them and then re-check them at immigration?
Once you have disembarked from the first connecting flight, you will have to make your way to the landside immigration counter to re-check in for your on-going flight and get your boarding pass. Your bags will not be checked through to your final destination. It is your responsibility to collect your check-in baggage from the designated belt, then exit as per normal and re-check them at the landside immigration counter. For this purpose, do ensure that you have a valid Singapore visa if you require one.
1.8 I need to claim an airport tax refund. How do I do it?
To claim a tax refund, you will need to send us a letter request, which must include:
- Booking reference number
- Flight details, and specific flight sector refund is being requested for
- Contact Number
Please send your request to the following address. Note that it must be postmarked within 90 days of your scheduled departure date. Please allow us to process it within 6-8 weeks from the time we have received your request*.
Scoot Customer Care
Changi Airport Post Office T1, P.O. Box 89
Singapore 918143
Attention: Tax Officer
*S$50 SGD processing fee per guest will apply. For the full list of fees applicable in all other cases, please clickhere.
2. Baggage
2.1 If I am travelling with a companion, do we both need to purchase a checked baggage allowance?
Our checked baggage allowance is based on total weight, so if you are travelling with a companion and the total weight of all bags does not exceed your allowance, you may check all bags under the one guest.
2.2 If I am no longer flying with baggage, can I remove my allowance?
Once purchased, checked baggage fees are non-transferable and non-refundable. We recommend our guests to confirm their travel date prior making any purchase.
2.3 Can I take sporting equipment/ sport gears?
Yes, Sports equipment including musical instruments can be included as part of your pre-purchased baggage allowance. The carriage of sporting equipment, musical instruments, bulky items are strictly subjected to space availability. If you exceed your pre-purchased baggage allowance, excess baggage charges will be applied. For a full list of baggage fees, click here.
2.4 What is my baggage allowance when travelling on two different fare types?
Baggage allowances apply per sector. For guests who are travelling with checked baggage on a Fly fare in one direction and a FlyBag fare in the other, you will be required to purchase a checked baggage allowance for one sector only.
2.5 What's the minimum / maximum checked-in baggage allowance?
Minimum 15KG, maximum 40KG. However, your baggage allowance will depend on what type of fare you have purchased. The highest allowance will apply.
- Fly fare or Fly-Promo fares do not include a complimentary baggage allowance, but you may purchase a minimum 15KG allowance and up to 40KG for an additional fee.
- FlyBag and FlyBagEat fares include a complimentary baggage allowance of up to 15KG.
- ScootBiz fare includes a complimentary baggage allowance of up to 20KG.
2.6 What are the maximum dimensions of my checked baggage?
No individual piece of baggage must weigh more than 32KG (70 lbs) or exceed total linear dimensions (add together the depth, width and length) of 158cm
2.7 What happens if my carry-on baggage is too heavy or too large to take onboard?
If your carry-on baggage is greater than the cabin baggage allowance and you try to bring it onboard, you will be advised at the gate that the bag is too large for the cabin and it will need to be treated as checked baggage. Your bag will be tagged at the gate and checked into the aircraft hold. On arrival your bag will be available for collection at our Baggage Services counter. Additional charges will be payable on collection of your bag(s); these fees will be at the applicable airport rates.
2.8 Is there an additional baggage allowance when travelling with an infant?
"Specific infant equipment is carried free of charge on Scoot flights. All other infant baggage must be included as part of the parent's or guardian's baggage allowance. Specific infant equipment includes, but is not restricted to the following items:
- Pram/Stroller
- Portable Cot
- Car Seat
- Baby Capsule
2.9 What are the excess baggage charges?
Excess baggage fees are charged at check in and payment can be made by credit card and cash, subject to mode of payment at airport counter. We cannot guarantee that excess baggage will be carried, and uplift is at our sole discretion, subject to aircraft loads. Excess baggage is charged at $20SGD for every 1kg (or part thereof) over your baggage allowance for flights less than 5 hours, 25SGD for every 1kg for flights over 5 hours. Fees are payable in the local currency of your port of departure, and are subject to daily exchange rates.
2.10 How much carry-on baggage can I take?
Economy Fares
All guests (adult and child) occupying their own seat are permitted to take up to 7KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of one (1) small bag or briefcase that does not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm). In addition to the carry-on baggage allowance, one of the following personal items may be carried in the cabin:
- A laptop computer, handbag, pocketbook or purse (of reasonable size).
- A pair of crutches or prosthetic device – for use, provided that the guest is dependent on them for mobility.
ScootBiz
All guests are permitted to take up to 15KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of two (2) pieces (e.g. small bag or briefcase) that do not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm) per piece.
2.11 What if my baggage is damaged during the flight?
Should you need to make a claim for damaged baggage then this must be done in writing within 7 (seven) days upon completion of your journey with Scoot Pte Ltd. If your claim relates to the delay of checked baggage, you must notify us in writing within 21 (twenty-one days) upon completion of your journey with Scoot Pte Ltd. All claims for damaged or delayed baggage are to be addressed to:
Scoot Pte Ltd
c/o Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540
Fax: +65 6423 0150
Email: scootclaims@ctplc.com
3. Onboard the Flight
3.1 Can I take my own food and drinks onboard? Do you offer any special meals?
We have great selections on offer from our onboard menu, including vegetarian and halal meals. If guests need special dietary due to health reason, we recommend that they bring their own food. However, for safety reasons hot drinks and liquids are not permitted.
Note: Please refer to Enhanced Security Procedures when travelling internationally, as Government requirements limit the amount of liquids, aerosols and/or gels a guest is permitted to take onboard in their carry-on baggage.
3.2 Can I use electronic devices onboard?
- Scoot guests can use their mobile phones and transmitting devices when boarding, and onboard the aircraft until the last aircraft door is closed for take-off.
- Guests boarding via the tarmac must turn off their phones and transmitting devices, as the aircraft may be refuelling.
- Mobile phones and transmitting devices with ""Flight Mode"" can be switched on during the flight while the seat belt indicator is switched off, provided the mode was activated before take-off.
- Upon landing guests can to turn on their mobile phones and transmitting devices provided they are within easy reach.
- Guests who are disembarking the aircraft via the tarmac must switch off their mobile phone or transmitting device before leaving the aircraft.
3.3 Can I smoke onboard a Scoot flight?
Scoot has a strict no-smoking policy onboard all of our flights. Smoking is not permitted anywhere on the aircraft, including in the lavatories.
3.4 Can I purchase food and beverages onboard?
Yes. Our inflight meals can be purchased on flight and we serve a wide range of selection for our guests including vegetarian and halal meals. If guests need special dietary due to health reason, we recommend our guests to bring their own food. However, for safety reasons hot drinks and liquids are not permitted.
Do note that hot meal choices are not currently available for on board purchase on our short haul flights. They may however, be pre-ordered together with your flight booking.
3.5 What are the conditions for 'Exit Row Seats'?
In order to sit in an Exit Row seat, you must satisfy the following general criteria applicable:
- Be 16 years or older
- Not have any permanent or temporary impairment or any condition that requires special assistance or be travelling with another party that has such an impairment or condition (e.g. deaf, hearing impaired, blind, vision impaired, any strength or mobility limitation, intellectual impairment or travelling with a service dog)
- Acknowledge the exit row briefing given by Cabin Crew once on board the aircraft
- Be willing to assist in the unlikely event of an emergency
- Not be seated with an infant
- Not require the use of an extension seat belt
- Not be elderly
It is also not recommended that a guest in their third trimester of pregnancy (that is, after 28 weeks) sits in an exit row. I
Passengers who do not meet the requirements above are obliged to ask to be re-seated. The inability to fulfil the criteria may not be observable by the cabin crew so guests must take the initiative. The crew reserves the right to ask a guest to be change seats if they deem the guest to be unfit to act in the unlikely event of an emergency or unable to fulfil Scoot’s or general flight safety requirements.
4. At the airport
4.1 What time does Scoot's check-in open/close?
Please note that Scoot's Check-in counter opens three (3) hours before the scheduled departure time of our flights, and closes one (1) hour prior to the scheduled departure time of our flights. As long as you are in the queue 1 hour before the departure time, you will be able to check-in. Apart from that, these times are non-negotiable.
Please be at the airport early to avoid missing your flight. We recommend that you be at the airport at least ninety (90) minutes before departure time. Please factor in all possible sources of delay (e.g. traffic congestion, etc.).
4.2 I was late for check-in and the counter was closed, what do I do?
If you fail to check-in on time, your fare will not be refunded. However, you may claim a tax refund.
4.3 I’m connecting to another Scoot flight in Singapore, what do I do?
If you have booked connecting flights, please note that you will have to collect your checked bags at the baggage belts, exit the transit area, clear Arrival Immigration and then re-check them at the check-in counter in Singapore for your connecting flight. It is your responsibility to ensure a valid visa for Singapore and for your destination.
5. Special Needs & Assistance
5.1 What classifies a passenger as one with 'Reduced Mobility', 'Disability' or someone that requires 'Special Assistance'?
As defined by the Civil Aviation Safety Authority, a passenger would be classified based on the passenger's mobility related to the aircraft cabin in an emergency and during flight. More specifically, a passenger would be classified as:
a. Ambulatory
If the passenger is able to board, deplane and move about the aircraft unassisted – even with walking aids such as crutches – and is able to take care of all his/her physical needs in-flight. The passenger can toilet, feed and medicate him or herself. They are able to self-lift and communicate (in such a way as to understand the safety instructions and emergency instructions of the crew). These passengers are able to evacuate from the aircraft unassisted in an emergency by use of escape slides or stairs. This group may include some persons who are blind, deaf/mute or intellectually handicapped.
b. Non-Ambulatory
A passenger who is not able to board, deplane or move about the aircraft unassisted. The passenger can toilet, feed and medicate themself. They are able to communicate in such a way as to understand the safety instructions and emergency instructions of the crew. These passengers are not able to evacuate from an aircraft unassisted in an emergency by use of escape slides or stairs.
c. Dependant
A passenger who requires assistance to toilet, feed, receive medication and is unable to communicate with the crew with respect to safety instructions will require an escort/carer to travel with and assist them throughout the flight. Passengers who are both deaf and blind will be considered dependant.
5.2 How do I make a booking when I am travelling with my dog/cat?
Scoot currently does not accept any pets for international travel. To organise carriage of your pet on an international flight, please contact your local IATA International approved pet handling company.
5.3 What is the difference between an infant and a child?
Scoot follow the same age definitions, regardless of the origin and destination. These are as follows:
- Infant: Between 0 and 23 months (inclusive).
- Child: Between 2nd birthday and 11 years (inclusive).
- Adult: 12 years and older.
Infants do not travel in their own seat, although an extra seat may be purchased for comfort. Infants must be carried on the lap of an adult. Infant fares are available at S$50 per guest sector, subject to infant limit availability. Child fares are the same as adult fares.
Note: Scoot does not currently accept children travelling alone to any other international destinations."
5.4 My child is less than two years old. Can they have their own seat?
Any child less than two years of age is classified as an infant and must be nursed in the arms of a parent or guardian. Any child who is two years or older is classified as a child and must occupy a seat, on their own ticket.
If you are travelling with an infant, you can purchase an extra seat for additional comfort, however your infant must be restrained on your lap during take-off, landing and turbulence.
Please be aware that bassinets and baby car seats cannot be taken onboard Scoot flights. Infant restraint belts are available on all aircraft and must be worn by infants on take-off, landing, during turbulence and whenever the seat belt sign is illuminated.
5.5 What are the minimum requirements for travelling whilst pregnant?
Medical clearance will be required when any of the following applies:
- Your pregnancy has involved complications.
- Multiple pregnancies before 32nd weeks.
- Otherwise normal, single pregnancy before 35th weeks.
All travel of the itinerary must be completed by the 32nd week for multiple pregnancy and by 35th week for normal pregnancy.
5.6 How do I make a booking for a baby that is not yet born?
You may purchase your adult fare online if you are certain the travel dates is on or after the baby is 8 days old to travel. Once your baby is born, please contact the Call Centre with your Booking Reference Number so we can add infant information to your travel plan. Infant fees apply.
5.7 How do I make a reservation if I have special needs or need assistance?
To ensure that we know what your exact requirements are, and so that we are able to accommodate your needs, guests requiring special assistance must call our Call Centre after first making a booking online.
Note: We cannot accept bookings for guests with special needs, or whom require assistance, if their reservation has not been made via the Guest Call Centre. Should you fail to advise us in advance of your special requirements we may respectfully reserve the right to decline your travel until you have someone available to accompany you.
5.8 Do I need medical clearance to fly?
Scoot requires medical clearance to travel before accepting guests with certain medical conditions.
5.9 What happens when something goes wrong?
We are an LCC. In order to offer low fares we must keep costs low. In return for this we expect our guests to exercise some responsibility for their own well being, such as taking out travel insurance. If we are at fault we will abide by the guest promise posted on our website, but most issues arise from things such as weather, air traffic congestion and the like. These are outside an airline's control.
Soot is probably the cheapest flight operator available for purchase. IT can offer a one way trip to Singapore for as low as $ 182.
Check it out now:
Got a question?
If you are confused, we have a problem. Take a look at the information below to clear any doubts you may have.
1. Booking
1.1 I've already made a booking. Can I change my destination?
Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.
1.2 Can I change the time or date for my flight?
You can make changes online via the “Manage My Booking” tool on Flyscoot.com, or through our call centre. Standard fees and charges will apply.
For guests who have purchased ScootProtect, please contact our call centre to make any changes. Standard fees and charges will apply.
You may make changes to your booking up to forty-eight (48) hours prior to the scheduled departure of your flight, subject to the following conditions:
- If the new flight is booked into a lower fare class, the fare difference will not be refunded.
- If the new flight is booked into a higher fare class, the fare difference will have to be paid by the guest in order for the change to be processed.
- Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.
1.3 How do I retrieve and view my booking?
You may use the “Manage My Booking” tool on Flyscoot.com to retrieve your booking. This widget is located on the right of each page, below the Flight Search widget. You'll need your booking reference number (PNR) and email address to retrieve your booking. Please use the email address entered when making the booking.
1.4 What is the 12-hour grace period policy?
We understand that in a rush to book, you might make an error or two. To help you out, we're offering a 12-hour grace period where change fees will be waived. However, this will be subject to the following conditions:
- If the new flight is booked into a lower fare class, the fare difference will not be refunded.
- If the new flight is booked into a higher fare class, the fare difference will have to be paid by the guest in order for the change to be processed.
- Changes to destinations are not allowed. You will need to make a new booking, with the amount paid for the original booking being forfeited.
1.5 I've already made a booking, but I now need to add a child to my booking. Can I do it?
Unfortunately, you will not be able to, mainly because once a booking is made, we cannot add passengers to it. All new passengers will thus need to be booked separately. However, as stated in our Conditions of Carriage, no infant or child under the age of twelve (12) years on the date of travel may travel on any Scoot flight, or any flight with Scoot’s Airline Designator Code, without an Accompanying Guest*. So if you are planning to travel with at least one child or infant**, please make sure you book them as passengers on your initial booking.
*An 'Accompanying Guest' refers to a paying passenger of at least sixteen (16) years of age, who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance and supervision as required for the guest they are accompanying.
**Please note that the infant ratio is restricted to one infant Guest per Accompanying Guest.
1.6 I'm not sure about my visa requirements for my travel. How can I find out if I need one?
Whenever you travel with Scoot, you'll be responsible for ensuring you meet the visa requirements of the country(ies) you’re travelling to, and we strongly recommend that you seek guidance from the relevant consulates or embassies. There is a handy information tool provided by Star Alliance, but please note that Scoot does not maintain this information, and we will not be responsible for any error. Hence, our recommendation would still be for you to contact the relevant consulate or embassy.
1.7 I’ve purchased connecting flights. Will I need to check-in again in Singapore? Will my check-in bags be checked through to my final destination or will I need to collect them and then re-check them at immigration?
Once you have disembarked from the first connecting flight, you will have to make your way to the landside immigration counter to re-check in for your on-going flight and get your boarding pass. Your bags will not be checked through to your final destination. It is your responsibility to collect your check-in baggage from the designated belt, then exit as per normal and re-check them at the landside immigration counter. For this purpose, do ensure that you have a valid Singapore visa if you require one.
1.8 I need to claim an airport tax refund. How do I do it?
To claim a tax refund, you will need to send us a letter request, which must include:
- Booking reference number
- Flight details, and specific flight sector refund is being requested for
- Contact Number
Please send your request to the following address. Note that it must be postmarked within 90 days of your scheduled departure date. Please allow us to process it within 6-8 weeks from the time we have received your request*.
Scoot Customer Care
Changi Airport Post Office T1, P.O. Box 89
Singapore 918143
Attention: Tax Officer
Changi Airport Post Office T1, P.O. Box 89
Singapore 918143
Attention: Tax Officer
*S$50 SGD processing fee per guest will apply. For the full list of fees applicable in all other cases, please clickhere.
2. Baggage
2.1 If I am travelling with a companion, do we both need to purchase a checked baggage allowance?
Our checked baggage allowance is based on total weight, so if you are travelling with a companion and the total weight of all bags does not exceed your allowance, you may check all bags under the one guest.
2.2 If I am no longer flying with baggage, can I remove my allowance?
Once purchased, checked baggage fees are non-transferable and non-refundable. We recommend our guests to confirm their travel date prior making any purchase.
2.3 Can I take sporting equipment/ sport gears?
Yes, Sports equipment including musical instruments can be included as part of your pre-purchased baggage allowance. The carriage of sporting equipment, musical instruments, bulky items are strictly subjected to space availability. If you exceed your pre-purchased baggage allowance, excess baggage charges will be applied. For a full list of baggage fees, click here.
2.4 What is my baggage allowance when travelling on two different fare types?
Baggage allowances apply per sector. For guests who are travelling with checked baggage on a Fly fare in one direction and a FlyBag fare in the other, you will be required to purchase a checked baggage allowance for one sector only.
2.5 What's the minimum / maximum checked-in baggage allowance?
Minimum 15KG, maximum 40KG. However, your baggage allowance will depend on what type of fare you have purchased. The highest allowance will apply.
- Fly fare or Fly-Promo fares do not include a complimentary baggage allowance, but you may purchase a minimum 15KG allowance and up to 40KG for an additional fee.
- FlyBag and FlyBagEat fares include a complimentary baggage allowance of up to 15KG.
- ScootBiz fare includes a complimentary baggage allowance of up to 20KG.
2.6 What are the maximum dimensions of my checked baggage?
No individual piece of baggage must weigh more than 32KG (70 lbs) or exceed total linear dimensions (add together the depth, width and length) of 158cm
2.7 What happens if my carry-on baggage is too heavy or too large to take onboard?
If your carry-on baggage is greater than the cabin baggage allowance and you try to bring it onboard, you will be advised at the gate that the bag is too large for the cabin and it will need to be treated as checked baggage. Your bag will be tagged at the gate and checked into the aircraft hold. On arrival your bag will be available for collection at our Baggage Services counter. Additional charges will be payable on collection of your bag(s); these fees will be at the applicable airport rates.
2.8 Is there an additional baggage allowance when travelling with an infant?
"Specific infant equipment is carried free of charge on Scoot flights. All other infant baggage must be included as part of the parent's or guardian's baggage allowance. Specific infant equipment includes, but is not restricted to the following items:
- Pram/Stroller
- Portable Cot
- Car Seat
- Baby Capsule
2.9 What are the excess baggage charges?
Excess baggage fees are charged at check in and payment can be made by credit card and cash, subject to mode of payment at airport counter. We cannot guarantee that excess baggage will be carried, and uplift is at our sole discretion, subject to aircraft loads. Excess baggage is charged at $20SGD for every 1kg (or part thereof) over your baggage allowance for flights less than 5 hours, 25SGD for every 1kg for flights over 5 hours. Fees are payable in the local currency of your port of departure, and are subject to daily exchange rates.
2.10 How much carry-on baggage can I take?
Economy Fares
All guests (adult and child) occupying their own seat are permitted to take up to 7KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of one (1) small bag or briefcase that does not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm). In addition to the carry-on baggage allowance, one of the following personal items may be carried in the cabin:
- A laptop computer, handbag, pocketbook or purse (of reasonable size).
- A pair of crutches or prosthetic device – for use, provided that the guest is dependent on them for mobility.
ScootBiz
All guests are permitted to take up to 15KG of cabin baggage onboard. Carry-on baggage/ Cabin Baggage may consist of two (2) pieces (e.g. small bag or briefcase) that do not exceed dimensions of 54cm x 38cm x 23cm (total linear dimensions 115cm) per piece.
2.11 What if my baggage is damaged during the flight?
Should you need to make a claim for damaged baggage then this must be done in writing within 7 (seven) days upon completion of your journey with Scoot Pte Ltd. If your claim relates to the delay of checked baggage, you must notify us in writing within 21 (twenty-one days) upon completion of your journey with Scoot Pte Ltd. All claims for damaged or delayed baggage are to be addressed to:
Scoot Pte Ltd
c/o Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540
Fax: +65 6423 0150
Email: scootclaims@ctplc.com
c/o Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540
Fax: +65 6423 0150
Email: scootclaims@ctplc.com
3. Onboard the Flight
3.1 Can I take my own food and drinks onboard? Do you offer any special meals?
We have great selections on offer from our onboard menu, including vegetarian and halal meals. If guests need special dietary due to health reason, we recommend that they bring their own food. However, for safety reasons hot drinks and liquids are not permitted.
Note: Please refer to Enhanced Security Procedures when travelling internationally, as Government requirements limit the amount of liquids, aerosols and/or gels a guest is permitted to take onboard in their carry-on baggage.
3.2 Can I use electronic devices onboard?
- Scoot guests can use their mobile phones and transmitting devices when boarding, and onboard the aircraft until the last aircraft door is closed for take-off.
- Guests boarding via the tarmac must turn off their phones and transmitting devices, as the aircraft may be refuelling.
- Mobile phones and transmitting devices with ""Flight Mode"" can be switched on during the flight while the seat belt indicator is switched off, provided the mode was activated before take-off.
- Upon landing guests can to turn on their mobile phones and transmitting devices provided they are within easy reach.
- Guests who are disembarking the aircraft via the tarmac must switch off their mobile phone or transmitting device before leaving the aircraft.
3.3 Can I smoke onboard a Scoot flight?
Scoot has a strict no-smoking policy onboard all of our flights. Smoking is not permitted anywhere on the aircraft, including in the lavatories.
3.4 Can I purchase food and beverages onboard?
Yes. Our inflight meals can be purchased on flight and we serve a wide range of selection for our guests including vegetarian and halal meals. If guests need special dietary due to health reason, we recommend our guests to bring their own food. However, for safety reasons hot drinks and liquids are not permitted.
Do note that hot meal choices are not currently available for on board purchase on our short haul flights. They may however, be pre-ordered together with your flight booking.
3.5 What are the conditions for 'Exit Row Seats'?
In order to sit in an Exit Row seat, you must satisfy the following general criteria applicable:
- Be 16 years or older
- Not have any permanent or temporary impairment or any condition that requires special assistance or be travelling with another party that has such an impairment or condition (e.g. deaf, hearing impaired, blind, vision impaired, any strength or mobility limitation, intellectual impairment or travelling with a service dog)
- Acknowledge the exit row briefing given by Cabin Crew once on board the aircraft
- Be willing to assist in the unlikely event of an emergency
- Not be seated with an infant
- Not require the use of an extension seat belt
- Not be elderly
It is also not recommended that a guest in their third trimester of pregnancy (that is, after 28 weeks) sits in an exit row. I
Passengers who do not meet the requirements above are obliged to ask to be re-seated. The inability to fulfil the criteria may not be observable by the cabin crew so guests must take the initiative. The crew reserves the right to ask a guest to be change seats if they deem the guest to be unfit to act in the unlikely event of an emergency or unable to fulfil Scoot’s or general flight safety requirements.
4. At the airport
4.1 What time does Scoot's check-in open/close?
Please note that Scoot's Check-in counter opens three (3) hours before the scheduled departure time of our flights, and closes one (1) hour prior to the scheduled departure time of our flights. As long as you are in the queue 1 hour before the departure time, you will be able to check-in. Apart from that, these times are non-negotiable.
Please be at the airport early to avoid missing your flight. We recommend that you be at the airport at least ninety (90) minutes before departure time. Please factor in all possible sources of delay (e.g. traffic congestion, etc.).
4.2 I was late for check-in and the counter was closed, what do I do?
If you fail to check-in on time, your fare will not be refunded. However, you may claim a tax refund.
4.3 I’m connecting to another Scoot flight in Singapore, what do I do?
If you have booked connecting flights, please note that you will have to collect your checked bags at the baggage belts, exit the transit area, clear Arrival Immigration and then re-check them at the check-in counter in Singapore for your connecting flight. It is your responsibility to ensure a valid visa for Singapore and for your destination.
5. Special Needs & Assistance
5.1 What classifies a passenger as one with 'Reduced Mobility', 'Disability' or someone that requires 'Special Assistance'?
As defined by the Civil Aviation Safety Authority, a passenger would be classified based on the passenger's mobility related to the aircraft cabin in an emergency and during flight. More specifically, a passenger would be classified as:
a. Ambulatory
If the passenger is able to board, deplane and move about the aircraft unassisted – even with walking aids such as crutches – and is able to take care of all his/her physical needs in-flight. The passenger can toilet, feed and medicate him or herself. They are able to self-lift and communicate (in such a way as to understand the safety instructions and emergency instructions of the crew). These passengers are able to evacuate from the aircraft unassisted in an emergency by use of escape slides or stairs. This group may include some persons who are blind, deaf/mute or intellectually handicapped.
b. Non-Ambulatory
A passenger who is not able to board, deplane or move about the aircraft unassisted. The passenger can toilet, feed and medicate themself. They are able to communicate in such a way as to understand the safety instructions and emergency instructions of the crew. These passengers are not able to evacuate from an aircraft unassisted in an emergency by use of escape slides or stairs.
c. Dependant
A passenger who requires assistance to toilet, feed, receive medication and is unable to communicate with the crew with respect to safety instructions will require an escort/carer to travel with and assist them throughout the flight. Passengers who are both deaf and blind will be considered dependant.
5.2 How do I make a booking when I am travelling with my dog/cat?
Scoot currently does not accept any pets for international travel. To organise carriage of your pet on an international flight, please contact your local IATA International approved pet handling company.
5.3 What is the difference between an infant and a child?
Scoot follow the same age definitions, regardless of the origin and destination. These are as follows:
- Infant: Between 0 and 23 months (inclusive).
- Child: Between 2nd birthday and 11 years (inclusive).
- Adult: 12 years and older.
Infants do not travel in their own seat, although an extra seat may be purchased for comfort. Infants must be carried on the lap of an adult. Infant fares are available at S$50 per guest sector, subject to infant limit availability. Child fares are the same as adult fares.
Note: Scoot does not currently accept children travelling alone to any other international destinations."
5.4 My child is less than two years old. Can they have their own seat?
Any child less than two years of age is classified as an infant and must be nursed in the arms of a parent or guardian. Any child who is two years or older is classified as a child and must occupy a seat, on their own ticket.
If you are travelling with an infant, you can purchase an extra seat for additional comfort, however your infant must be restrained on your lap during take-off, landing and turbulence.
Please be aware that bassinets and baby car seats cannot be taken onboard Scoot flights. Infant restraint belts are available on all aircraft and must be worn by infants on take-off, landing, during turbulence and whenever the seat belt sign is illuminated.
5.5 What are the minimum requirements for travelling whilst pregnant?
Medical clearance will be required when any of the following applies:
- Your pregnancy has involved complications.
- Multiple pregnancies before 32nd weeks.
- Otherwise normal, single pregnancy before 35th weeks.
All travel of the itinerary must be completed by the 32nd week for multiple pregnancy and by 35th week for normal pregnancy.
5.6 How do I make a booking for a baby that is not yet born?
You may purchase your adult fare online if you are certain the travel dates is on or after the baby is 8 days old to travel. Once your baby is born, please contact the Call Centre with your Booking Reference Number so we can add infant information to your travel plan. Infant fees apply.
5.7 How do I make a reservation if I have special needs or need assistance?
To ensure that we know what your exact requirements are, and so that we are able to accommodate your needs, guests requiring special assistance must call our Call Centre after first making a booking online.
Note: We cannot accept bookings for guests with special needs, or whom require assistance, if their reservation has not been made via the Guest Call Centre. Should you fail to advise us in advance of your special requirements we may respectfully reserve the right to decline your travel until you have someone available to accompany you.
5.8 Do I need medical clearance to fly?
Scoot requires medical clearance to travel before accepting guests with certain medical conditions.
5.9 What happens when something goes wrong?
We are an LCC. In order to offer low fares we must keep costs low. In return for this we expect our guests to exercise some responsibility for their own well being, such as taking out travel insurance. If we are at fault we will abide by the guest promise posted on our website, but most issues arise from things such as weather, air traffic congestion and the like. These are outside an airline's control.
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